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Covid – 19 Update…

Read our most recent updates on how we are dealing with the COVID-19 impact and how this effects your stay with us...

We are delighted to be able to welcome guests back to Wooladon Estate from 4th July.

We have been issued with protocols that outline new cleaning and safety requirements. These are to ensure your safety, and that of our team, and our family.  It will, however, mean that things are slightly different from usual, and we will be asking for your cooperation with a few things.

As a result, we are very happy to say that we have been granted the Good to Go accreditation from Visit England, as well as the AA COVID Confident assessment scheme.

PLEASE NOTE – in line with the current government regulations, we are only taking bookings for up to 6 people until further notice for Wooladon House.  Please visit www.gov.uk/coronavirus for further information on exemptions to this regulation.

Please see below the most recent government regulations regarding holiday bookings. 

Covid -19  Rules as at 23 September 2020

Government regulations on Covid-19 change frequently.  Before you travel, you need to ensure you have checked and understood the relevant regulations applicable to you, your location, your destination and the make-up of your party and it is your responsibility to comply with such regulations.

We have set out below our understanding of the regulations relevant to party size and regional restrictions/lockdowns for England as of 23rd September 2020.

Please note that the below is not legal advice and you must make sure you familiarise yourself with the relevant government regulations.

England

Party size – it is against the law to meet people you do not live with in a group larger than 6 (unless you are meeting as a household or support bubble) both indoors and outdoors.

(Further information  on these rules can be found https://www.gov.uk/government/publications/coronavirus-covid-19-meeting-with-others-safely-social-distancing/coronavirus-covid-19-meeting-with-others-safely-social-distancing)

The regional restrictions described below take precedence over the party size rules in this paragraph.

Regional Restrictions – if you live in an area affected by regional restrictions in England, or have a booking inside an area affected by regional restrictions in England, you are permitted to make use of your booking, provided you travel with your household or support bubble.  Further information can be found

https://www.gov.uk/government/publications/coronavirus-covid-19-meeting-with-others-safely-social-distancing/coronavirus-covid-19-meeting-with-others-safely-social-distancing

Your options

You do not need to do anything, and the options listed below are not available to you if your booking can go ahead in compliance with the regulations.

You should NOT be making use of your booking if doing so would be in breach of the Covid-19 regulations applicable to your booking.  Therefore, affected customers have the following options:-

  1. Reduce the number of people associated with your affected booking if you have a booking for more people than is permitted under the applicable party size rules.
  2. Cancel your existing affected booking and request a voucher so you can make a booking for a later date.
  3. Cancel your existing affected booking and request a cash refund of what you have paid.

There is currently no end date to these legislative measures. This means that this may be relaxed by the government at any time. 

Cleaning will take extra time – we now have to “double clean” – first our usual high level cleaning, and then going over everything again with a virucidal sanitiser.  We also have to rewash crockery (even clean stuff) between guests.   This means that we need extra time for each changeover, so arrival and departure times will now be 5pm arrival (rather than 4pm), and 9.30 am departure (rather than the usual 10am).  We understand it is inconvenient, but it is really important that you allow us this extra time to ensure your safety.  Please help us by observing these times.

Please strip your beds before leaving – not glamorous, on the last day of your holiday, we know.  However, as 7/10 people who have had the antibody test did not have any symptoms, the Government is advising we have to assume that someone in your party COULD be carrying the virus.  The main route for contracting the virus is airborne, and it is considered that removing bedding could make the virus airborne, which is why they advise asking guests to strip the beds themselves.

Please empty all bins (including bathroom bins) and put into the outside bins.

Please fill the dishwasher with a full load of crockery and cutlery and set it running before leaving (do not empty it).  We are now required to re-wash everything between guests, so it would help hugely if you could put all plates, cutlery, cups etc in the dishwasher before leaving, not just your breakfast things.

Some things may be missing – to reduce the risk of touch contamination, we have been advised to remove as much as possible from the cottages.  This means that decorative cushions and throws, ornaments, paper information leaflets, toys, games, etc have been kept to a minimum.  We have also reduced the quantity of some kitchen equipment, as the requirement to rewash every item between guests (even if it is clean) would not be possible in the time with the usual quantities.

If you develop symptoms – we sincerely hope that you will have a happy and healthy holiday.  However, should a member of your party develop symptoms, the Government advice is to return to your primary residence, and self-isolate there for a period of 7 days (14 days for the other group members).  Please do let us know if you do develop symptoms, as the cleaning protocols for the cottages are different.

We hope that you will have a fabulous holiday.  The “new normal” may be slightly different than what we are all used to, but it is great to be able to get away again, and if we all take responsibility for minimising risk, then hopefully we won’t get locked down again!

If you have any questions, please call us.

Thank you!

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