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Covid – 19 Update…

Read our most recent updates on how we are dealing with the COVID-19 impact and how this effects your stay with us...

Most Recent Coronavirus Information for Guests 

IMPORTANT  UPDATE 23 FEBRUARY 2021:  Following the UK Prime Minister’s announcement yesterday it has been confirmed that self-catering holiday lets in England will re-open on 12 April 2021.
Between 12 April and 16 May any booking will be limited to ONE household ONLY.
Between 17 May and 20 June any booking will be limited to TWO households or a maximum of 6 people from various households ONLY.
We will contact everyone who have confirmed bookings during these dates.
From 21 June onwards it is hoped that all bookings can be fulfilled as booked. BUT this will be determined by UK Government announcements.
We thank you for your understanding.
Adam and Laura

Coronavirus Rules for England – Last Updated 23rd February 2021

My holiday is due to begin before 12th April – what are my options?

If your holiday is due to begin before the 12th April 2021 in England you are not able to stay in self-catering accommodation due to the national restrictions; we will contact you via email as soon as possible.

Your Options

We would ask that if you are affected by the England lockdown you move your booking to a later date if you can. Whilst the holiday may not take place on the date you had originally intended, a transfer of the booking will ensure that you still get the holiday you had expected and the owner of the property also gets the booking they had expected when the cancellation has occurred through no fault of their own, and often at short notice.

Option 1: Transfer your booking to a later date
You will be able to transfer your booking to a later date after the lockdown ends if you wish to do so.

We will process this as quickly as we can and get back to you once this is confirmed.

Option 2: Take a voucher for the full amount you have paid
You can opt to take a voucher for the full amount you have paid.

Option 3: Cancel your booking for a full refund
If none of the above options are suitable, you will have the option to cancel your booking and receive a refund for the full amount you have paid.

 

My holiday is due to begin between 12th April and 16th May – what are the rules?

If your holiday is due to begin between 12th April and 16th May we hope you should be able to go ahead as planned. However, please note that during this period you are only permitted to stay in the accommodation with your own household (or household and support bubble) and not as part of a multi-household group.

If you are unable to stay because your group is not within the rules of this phase of the roadmap, please see your options below. If we believe your booking may not be possible due to the restrictions, we will contact you via email. Only once you have received this email will the options below be available to you.

Important note: The options to amend your booking from within your customer account will only be available until the 25th March 2021. After this date, we will assume that your booking can proceed within the rules and it will not be possible to release the booking. If you do need to cancel your booking after this date, it will be cancelled in accordance with our standard booking terms.

This allows guests 4 weeks to inform us of their decision after the Prime Minister’s announcement and also gives the owner a chance to re-let the property if the booking cannot go ahead.

Your Options

Option 1: Confirm you can travel
Many guests can travel as normal because their party fits within the new restrictions. (They are one household).

Other guests who have a party make-up that does not adhere to the restrictions have chosen to amend their party so that they can still go on the holiday as planned but with an amended party make-up.

Option 2: Transfer your booking to a later date
You will be able to transfer your booking to a later date after the lockdown ends if you wish to do so. We will process this as quickly as we can and get back to you once this is confirmed.

Option 3: Take a voucher for the full amount you have paid
You can opt to take a voucher for the full amount you have paid. If you wish to do this, please let us know as soon as possible.

Option 4: Cancel your booking for a full refund
If none of the above options are suitable, you will have the option to cancel your booking and receive a refund for the full amount you have paid.

My holiday is due to begin between 17th May and 20th June – what are the rules?

If your holiday is due to begin between 17th May and 20th June we hope you should be able to go ahead as planned. However, please note that during this period you should only stay in the accommodation with a maximum of two households (with support bubbles) OR a maximum of 6 people from different households.

If you are unable to travel because your group is not within the rules of this phase of the roadmap, please see your options below. If we believe your booking may not be possible due to the restrictions, we will contact you via email. Only once you have received this email will the options below be available to you.

Important note: The options to amend your booking from within your customer account will only be available until the 25th March 2021. After this date, we will assume that your booking can proceed within the rules and it will not be possible to release the booking. If you do need to cancel your booking after this date, it will be cancelled in accordance with our standard booking terms.

This allows guests 4 weeks to inform us of their decision after the Prime Minister’s announcement and also gives the owner a chance to re-let the property if the booking cannot go ahead.

Your Options

Option 1: Confirm you can travel
Many guests can travel as normal because their party fits within the new restrictions. (Either 2 households or 6 people from various households).

Other guests who have a party make-up that does not adhere to the restrictions have chosen to amend their party so that they can still go on the holiday as planned but with an amended party make-up.

Option 2: Transfer your booking to a later date
You will be able to transfer your booking to a later date after the lockdown ends if you wish to do so.

Our team will process this as quickly as we can and get back to you once this is confirmed.

Option 3: Take a voucher for the full amount you have paid
You can opt to take a voucher for the full amount you have paid.

Option 4: Cancel your booking for a full refund
If none of the above options are suitable, you will have the option to cancel your booking and receive a refund for the full amount you have paid

My holiday is due to begin between on or after 21st June – what are the rules?

If your holiday is due to begin on or after the 21st June, we hope your holiday will be able to go ahead as planned. During this period it is hoped that all limits on social contact can be removed.

My holiday was due to begin shortly before a new window of regulations begins. Can I shorten my holiday to fit inside the new window?

If your holiday is due to begin shortly before the regulations change, it may be possible to curtail your stay to fit within the new available period.

For instance, if you were due to go on holiday from the 10th April until the 17th April 2021 (7 nights), you may be able to reduce your length of break to be from the 12th April until the 17th April (5 nights).  Please contact us as soon as possible to discuss.

In these uncertain times, it is reassuring to know that if you are unable to travel to take your holiday because of a national lockdown, or because you are put into a Tier where you are unable to travel, that the cottages in this collection will guarantee that you will get a full refund.  Please note that the refund guarantee is provided by the participating property owner (not by Premier Cottages), and applies only to the address given on the booking at the time of booking being put in a high tier, and when the travel restriction coincides with the period of your holiday.

The refund guarantee covers lockdowns and Tier restrictions, but does NOT cover you (or members of your party) for being unable to travel because you (or a member of your party) fall ill with Covid, or are required to quarantine or self-isolate.  These events can be covered by you taking out travel insurance.  There are a number of policies that include cover for illness with Covid and self-isolation (example links below) or you can look for suitable cover on comparison sites such as www.gocompare.com.

We are not selling, promoting, endorsing or recommending any particular product, and do not benefit financially from, nor have any formal relationship with, any of these providers.

https://www.coverwise.co.uk/Travel-Insurance/corona-virus.aspx

https://www.allianz-assistance.co.uk/travel-insurance/Covid-19-travel-insurance.html

https://www.trailfinders.com/insurance#/step1

Please look at our T&C’s for full information regarding booking a stay at Wooladon Estate.

When we are able to reopen, we have been issued with protocols that outline new cleaning and safety requirements. These are to ensure your safety, and that of our team, and our family.  It will, however, mean that things are slightly different from usual, and we will be asking for your cooperation with a few things.

As a result, we are very happy to say that we have been granted the Good to Go accreditation from Visit England, as well as the AA COVID Confident assessment scheme.

Cleaning will take extra time – we now have to “double clean” – first our usual high level cleaning, and then going over everything again with a virucidal sanitiser.  We also have to rewash crockery (even clean stuff) between guests.   This means that we need extra time for each changeover, so arrival and departure times will now be 5pm arrival (rather than 4pm), and 9.30 am departure (rather than the usual 10am).  We understand it is inconvenient, but it is really important that you allow us this extra time to ensure your safety.  Please help us by observing these times.

Please strip your beds before leaving – not glamorous, on the last day of your holiday, we know.  However, as 7/10 people who have had the antibody test did not have any symptoms, the Government is advising we have to assume that someone in your party COULD be carrying the virus.  The main route for contracting the virus is airborne, and it is considered that removing bedding could make the virus airborne, which is why they advise asking guests to strip the beds themselves.

Please empty all bins (including bathroom bins) and put into the outside bins.

Please fill the dishwasher with a full load of crockery and cutlery and set it running before leaving (do not empty it).  We are now required to re-wash everything between guests, so it would help hugely if you could put all plates, cutlery, cups etc in the dishwasher before leaving, not just your breakfast things.

Some things may be missing – to reduce the risk of touch contamination, we have been advised to remove as much as possible from the cottages.  This means that decorative cushions and throws, ornaments, paper information leaflets, toys, games, etc have been kept to a minimum.  We have also reduced the quantity of some kitchen equipment, as the requirement to rewash every item between guests (even if it is clean) would not be possible in the time with the usual quantities.

If you develop symptoms – we sincerely hope that you will have a happy and healthy holiday.  However, should a member of your party develop symptoms, the Government advice is to return to your primary residence, and self-isolate there for a period of 7 days (14 days for the other group members).  Please do let us know if you do develop symptoms, as the cleaning protocols for the cottages are different.

We hope that you will have a fabulous holiday.  The “new normal” may be slightly different than what we are all used to, but it is great to be able to get away again, and if we all take responsibility for minimising risk, then hopefully we won’t get locked down again!

If you have any questions, please call us.

Thank you!

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